ILS-014- Reception & Intake Specialist

Department: Immigration Legal Services

Employment Type: Full Time (40hrs/wk.); non-exempt

Reports to: Attorney III

Location: SE Portland, on site

Compensation: $17.34-19.38 / hour

At CCO We Take Care of Our People

• 100% employer-paid health, dental, vision, and alternative care benefits for the employee.
• 100% employer-paid long-term disability and life insurance.
• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Employee Assistance Program.
• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.
• Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

Our Culture:

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

Who We Are:

Catholic Charities of Oregon was named by the Portland Business Journal as the #9 Non-profit in their list of 2022 Most Admired Companies. Founded in 1933, Catholic Charites of Oregon is one of Oregon's oldest nonprofit social service agencies whose mission is to assure that essential, life-saving services and supports are accessible to the most vulnerable Oregonians.

Who You Are:

The Reception & Intake Specialist supports the Immigration Legal Services front office. It plays a critical role in creating a safe and welcoming environment by providing high quality customer service to new and returning clients.

What You Will Work On:

• Answer high volume of calls to conduct potential client intake; direct telephone calls to staff as appropriate; provide information and referral assistance to Spanish and non-Spanish speaking community members; track all calls and voicemails.
• Greet clients and volunteers and take payments as needed.
• Present all weekly intakes once a week to immigration attorneys; send referral lists; call to schedule consultations; send appointment reminders; set up consultation e-files; conduct conflict checks, and process all consultations denied by attorneys.

What You Bring:

Education, Certifications, and Licensure Requirements/Preferences

• High School diploma required, Associate's Degree preferred, or equivalent lived and or worked experience.

Experience Requirements/Preferences

• Minimum of 1 year directly related experience, equivalent years of indirectly related experience.
• Ability to communicate concisely and effectively, both verbally and in writing in Spanish and English.
• Experience or desire to work with victims of domestic violence and sexual assault.
• Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally competent manner.
• Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.

VACCINATION POLICY

Catholic Charities of Oregon requires all employees to confirm they are fully vaccinated, or in the process of receiving the COVID-19 vaccination. Employees can submit the Oregon Health Authority (OHA) request for exception form for medical or religious accommodation. COVID-19 testing in lieu of being vaccinated or having an approved medical or religious exception is not an option.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic. Complete Social Justice and Diversity statements can be found on this page under Resources.